FAQ

Our focus at Helene Hair Extensions is on offering premium full cuticle hair for the high-end market. Full cuticle intact hair consists of multiple layers where all cuticles remain perfectly aligned in the same direction. The cuticle, the outermost layer of the hair, comprises overlapping layers of elongated cells akin to roof tiles. This alignment ensures that the free edges of the cuticles point towards the hair tip.

Full cuticle intact hair boasts an extended lifespan, typically exceeding 24 months with proper care.

At Helene Hair Extensions, we exclusively procure top-quality virgin hair from trusted origins including China and Europe. Each strand is meticulously selected and ethically obtained from young women known for their exceptionally healthy hair.

We're delighted to provide a return policy for unopened hair extensions within thirty (30) days of receiving your order. Our low return rates reflect the confidence we have in the exceptional quality of our hair extensions. However, we acknowledge that circumstances may arise where you need to return or exchange your order. Rest assured, we are more than willing to facilitate returns and exchanges for hair extensions that remain unopened, unworn, and undamaged.

To maintain the longevity of your extensions, we recommend using our specially formulated products designed for extensions. They are vegan, cruelty-free, and free from sulfates, parabens, and phthalates.

Since Helene's Hair are crafted from 100% Remy human hair, they can be styled and washed like your natural hair. However, frequent washing and heat styling can shorten their lifespan, so it's advisable to minimize these practices. We suggest washing your set approximately every 30 wears.

Unlike your own hair, which benefits from natural scalp oils for hydration, hair extensions lack this natural source. Therefore, keeping them hydrated is essential for maintaining their shine and overall condition.

Helene Hair Extensions continues to provide high-quality human hair to educational institutions, salon chains, hairstylists, salon owners, and entrepreneurs looking to establish their own brand of hair extensions. We offer factory prices and low minimum order quantities (MOQ) for each color and product variant.

If you're interested in becoming a distributor, please complete the form provided, and we will promptly respond to your inquiry. Thank you for considering Helene Hair Extensions as your trusted partner in the hair extensions business.