At Helene Hair Extensions, please allow 7-10 business days for your order to be processed, regardless of the shipping option you choose at checkout. Our shipping occurs Monday through Friday, excluding weekends and holidays. Please note, even if you opt for express shipping, we cannot guarantee Saturday delivery.
Once your order ships, you will receive a confirmation email containing a tracking link. Please allow up to 48 hours for the tracking information to update. If you do not see the shipping confirmation email in your inbox, kindly check your junk/spam or promotions folder.
Please be aware that standard and express shipping costs, as well as third-party fees like shipping insurance, are non-refundable. Helene Hair Extensions cannot be held responsible for any delays caused by the carrier. Additionally, inaccurate or incomplete addresses, or unverified details with your order, may result in an additional 1-2 business days for processing.
We strive to provide efficient service and appreciate your understanding and cooperation regarding these policies.
Contact:
Whatsapp:+8615726257085
celina@helenehairs.com
Everyday 9:00-17:00
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, wholesale or any topics you want to share with us.
Why Choose Us?
- Proven Expertise: Over a decade of industry leadership.
- Premium Materials: Imported, high-end raw materials.
- Single Source Hair: Consistent quality from single contributors.
- Strict Quality Control: Comprehensive inspections at every stage.
- Custom Solutions: Tailored options to meet your requirements.
Partner with us and experience the difference in quality and service that sets us apart. Contact us today to discuss how we can fulfill your wholesale needs and exceed your expectations.
Whatsapp:+8615726257085
celina@helenehairs.com
Everyday 9:00-17:00